Services

LMS Strategy

Ideal for institutions that are evaluating LMS vendors, implementing a new LMS or looking to deepen the adoption of an existing LMS

  • Evaluation: Whether your current LMS or vendor services no longer meet your institution’s needs, your LMS contract is up for renewal or you’re looking to modernize and adopt the latest academic technologies on the market, a thorough LMS evaluation is central to making the most informed decisions about procurement of a future platform. Our expertise enables us to guide you through the LMS selection process and ask all the right questions to ensure success through information gathering, evaluation, pilots and procurement. 

  • Implementation: Our expertise and advisory services support end to end LMS implementation programs. Focus areas include technical configuration, teaching and learning engagement, content and instructional design, end user support experience and institutional change management. Each implementation strategy is tailored to the unique needs of each institution and supported by proven methodology and years of experience. 

  • Adoption: Not every institution feels like they’ve maximized the potential of the LMS platform in support of their strategic vision. What percentage of faculty take advantage of the LMS? Of the faculty that use an LMS, how many leverage leading practices? Our adoption services seek to review current LMS deployment and usage data to surface opportunities for deepening user engagement, expanding platform adoption and elevating teaching and learning experiences. 

Instructional Design

Master instructional designers use leading practices to develop high-quality learning experiences for LMS courses

When enabling your users with guided workshops to build internal capacity, or leveraging our team of experts to take things off of your plate, our curated suite of design offerings equip institutions with everything they need to take their LMS offerings to the next level. 

  • Style guide

  • Course templates

  • Platform branding

  • Course design and development

  • Design strategies for non-academic courses

  • Course/Program reviews and rubrics

  • Training and best practice documentation

  • Instructional videos

Platform Administration

Technical experts with years of experience in LMS administration and end-user support

Day to Day Administration: Our experienced admins are available to perform common LMS administration tasks such as account provisioning, sandbox creation, account structure implementation, section cross-listing and related activities. 

End-User Support: Knowledge base, e-mail, case ticking and phone support are the fundamentals for supporting faculty, students and staff in their adoption of a new LMS. From operations design to support reporting and tiered support, we seek to engage across all layers of the support experience.

LTI Configuration and Management: Throughout the lifespan of an LMS institutions may find themselves with many LTI tools that have overlapping functionality, have multiple deployments of the same tool or are no longer in use. We use proven methodologies to evaluate an institution’s use of LTI tools to recommend consolidation, licensing, third-party-risk-management and re-configurations that align with institutional objectives.

Data & Analytics

Custom reporting and analytic insights leveraging LMS data to drive student engagement and retention

Data Strategy: Collecting data is the easy part, but knowing what to do with that data can be one of the more challenging aspects of maximizing your LMS. Our data strategists drive data strategy sessions that help institutions align their objectives with the data capabilities of their LMS technologies. 

Custom Reporting: While many modern LMS platforms have robust out-of-the-box reporting, many institutions find that they want to take a more tailored approach to reporting at their institution, school or department levels. Custom reports can be crafted to specifically surface the data that’s most valuable to your institution. 

Dashboards and Insights: Our team specializes in leveraging your existing business intelligence solutions to make LMS data consumable across your institution to the right audiences. Visualizations can be invaluable to identifying trends, behaviors and relationships that directly enable interventions and opportunities for innovation.